Shipping, Production and Delivery Policy

1. Production commencement

Production begins only after we have received full cleared payment, all required artwork and information, and written approval of the final proof. The applicable timeframe begins from the later of payment and final written approval, not from the date of an enquiry, draft or initial upload.

2. Standard production

The estimated standard production timeframe is approximately six weeks, calculated from the later of full payment and written approval of the final proof. Shipping time is additional. This is an estimate and may vary with product specifications, materials, order quantity, suppliers, public holidays, destination and carrier performance.

3. Urgent production requests

Urgent production is requested at checkout rather than purchased outright. A request is subject to availability and our written confirmation. Where accepted, the estimated production turnaround is seven days and shipping time is additional depending on the service selected, and an urgent production fee of [CONFIRM URGENT FEE — CURRENTLY A$120] applies.

An accepted urgent request does not guarantee arrival on a particular date unless we agree to that date in writing.

4. Sample-pack pre-orders

Sample-pack availability and dispatch estimates are shown on the sample-pack page and in the order confirmation. Pre-order dates are estimates and may change if production or supply conditions change. Tracking is provided after dispatch where tracked delivery is included.

5. Shipping charges

Shipping charges are calculated from the destination, quantity, parcel weight and selected service. Prices shown at checkout apply to the information entered by the customer. We may contact you if an incorrect destination, remote-area surcharge or materially incorrect shipping calculation requires adjustment before dispatch.

Where an order contains several designs, shipping is charged once for the whole order and all designs ship to the same address.

6. Delivery addresses

Check the delivery name, street address, suburb or city, state or region, postcode, country, email and telephone number before payment. If an address change is requested before dispatch we will try to update it but cannot guarantee the change. Additional costs caused by incorrect information, redirection or re-delivery may be charged to you where permitted by law.

7. Tracking and delivery

Where tracking is available we will send the carrier and tracking details after dispatch. Carrier scans and delivery estimates are controlled by the carrier. A delivery marked as delivered should first be checked with household members, reception, neighbours and the carrier before contacting us.

8. International orders

International customers are responsible for customs duties, import taxes, brokerage fees and destination charges unless checkout expressly states otherwise. Customs processing may delay delivery and we cannot guarantee clearance times.

9. Delays, loss and damage

Contact hello@panemirror.com promptly if a shipment appears lost or arrives damaged, including the order number, photographs and packaging details. We will assess the issue and work with the carrier. Any remedy will be provided in accordance with applicable consumer law and the circumstances of the shipment.